• If a product is received defective, we will exchange it for another of the same item; we will also re-credit your credit card for the shipping costs incurred, as long as you follow our return-merchandise policy. If the item is no longer in stock, we will offer a free upgrade of that item.

• All OEM products are to be handled by their respective manufacturers. You can find their web address on the backs of their packaging. If their packaging has been opened and/or damaged, they are not eligible for refunds.

• All other (aftermarket) products are covered by a six (6) month return policy; if the product becomes defective at any time during the first 6 months after your original purchase date, we will ship you a replacement. If we no longer carry that product, we will replace it with an upgrade, or similar product.

• Rushed orders (orders in which you, the customer, requests non-standard shipping, and rushed processing) will not be eligible for full shipping cost refunds, regardless of the reason for return.

• All non-standard ($4.95 standard) shipping costs will be non-refundable.

• Items with opened software are no longer eligible for refund exchange.

We reserve the right to determine whether or not any refund/exchanged item has violated the Acceptable Use Policy. Any refunded or exchanged items which violate this policy are no longer eligible for our warranty, or 30 day money-back guarantee. Items which we feel have violated this policy will either be held, or re-shipped back to the customer, at the customer’s expense.

• If you received the wrong item (you order a particular item, and received a different one) we will pay for all shipping costs, and ship the correct product immediately. It is your responsibility to complete, and send in the RMA (Return Merchandise Authorization) form, and to ship the return package to us. Failure to do so may result in your credit card being billed for the new item.

• If you received the wrong item, and it was not a fault of ours (e.g., you ordered the wrong item off our site) we will ship the correct item to you after we have received the proper RMA and the package containing the product you originally ordered. You will be responsible for shipping costs, and all other standard return procedures. The item to be exchanged must be in its original and re-sellable condition. All documentation and packing is required for the exchange.

• All packages shipped to us Must have your RMA number, AND your order number. Failure to include either of these may result in us refusing the package. You will be responsible for arranging picking up the item from us, or having it picked up by UPS or other shipping company.

Acceptable Use Policy:
We assume that most items you use will receive some wear-and-tear. Any item which has received noticeably more than average wear-and-tear will be exempt from all warranty and refund agreements. This includes, but is not limited to: heat damage, water damage, intentional tampering, extreme physical damage (i.e., an internal battery with gauges in its case) and recurring returns or exchanges.